Business Hours:
Our office is open to serve your needs every Monday through
Friday from 9:00 a.m. to 5:00 p.m. Pacific time (holidays excluded). We often
work longer than the hours we publish and sometimes we might step out to run
an errand during the day. Please feel free to call at any time and if you are
transferred to our voice-mail system, please leave a message so that we can
return your call as soon as possible.
To Order:
You may place your order by using our online shopping cart,
mail, e-mail order form, phone or fax. Please
be sure your order includes a complete description and method of payment. Also,
don't forget to include your choice of size and color if applicable. In the
event of a problem or question with your order, a phone number where we can
reach you during normal business hours is extremely important. I/O Port requires
a $10.00 minimum order.
International Orders:
We prefer payment by credit card. We require a photocopy of
both sides of the credit card (with readable numbers) and also of a driver's
license (photo identification card) or passport. The photo identification and
credit card must have the same name. The product must be shipped to the billing
address of the card or another address that the credit card company will authorize.
A signed letter must be faxed with the credit card authorizing the charge to
be made to the credit card. You may also email this information to: sales@ioportracing.com.
Our fax number is 1-925-254-8575.
You may also wire transfer a deposit directly to our account. If you choose this method we will then give you instructions on wire transfer payment and a $30 processing fee will be charged.
Your order will be held pending receipt of this information.
Method of Payment:
We accept VISA, MasterCard, Discover, American Express or
certified funds in advance. Company checks are accepted upon approval of a credit
application. Sorry, no CODs. There will be a $30.00 charge
for returned checks. Please, no personal checks.
Shipping:
Most orders will be shipped within 24 hours of receipt via regular UPS ground
service. If you are in a rush, we will gladly ship your order via UPS guaranteed
1st, 2nd, or 3rd day service. Items shipped UPS ground are also guaranteed to
be delivered on time. UPS oversize items ship by ground only; these items are
too large to economically ship by air. The shipping charges on our Web site
for ground and air do not apply to oversize items or for shipments to Alaska
and Hawaii. Please contact us for the shipping cost.
If you need your product in a hurry, please call us at 1-800-949-5712 to be sure that the item is in stock and to confirm the shipping charge. We will do our best to accommodate your needs.
International orders must inquire for shipping costs. Please also see our International Ordering polices.
The list of UPS oversize items for air shipment may differ as compared to the list for UPS oversize ground shipment items. These include, but are not limited to, roll bars and cages, seats, roll bar padding and utility jugs.
Items too large or heavy to be shipped via UPS will be shipped by motor freight or air freight with shipping charges to be collected at delivery. Roll bars and cages will be shipped truck freight collect unless stated otherwise.
Shipping charges are non-refundable.
FREE
SHIPPING ON INTERNET ORDERS OVER $100!
Free UPS ground shipping on orders over $100.00 to the continental United States.
This offer is only for orders placed using our Internet Web site. Oversize items
are not included in this offer and will be charged actual shipping charges.
These include, but are not limited to, roll bars and cages, seats and utility
jugs. This offer does not include any closeout items, sale items or other special
offers. Items that do not qualify for free shipping cannot be combined with
items that do qualify to achieve the $100 minimum. Shipments to Hawaii &
Alaska and outside the USA will have to contact us for the shipping charge.
Please check the appropriate shipping method during checkout.
If any item has been backordered, we will contact you and then hold the entire order to ship together. If you decide that you would rather have your order shipped separately, then we will charge you for the 2nd shipment cost. If you refuse delivery of your order or return any part of it for credit, the UPS shipping charge will be deducted from your credit. Exchanged items will be charged shipping fees. Please see our returns policy below.
Returns:
Any normally stocked product may be returned, freight pre-paid,
within 30 days of the original invoice date and is subject to a 20% restocking charge. All returned goods
and packaging must be unused and in re-saleable condition. No returns or exchanges
on underwear, electrical goods or special order items; roll bars and cages are
special order items. Shipping is not refundable. All returns require an RMA
number; please call 1-925-254-7223 for instructions.
Returns for Exchange:
Any normally stocked product may be returned for exchange, freight pre-paid,
within 30 days of the original invoice date. All returned goods
and packaging must be unused and in re-saleable condition. No returns or exchanges
on underwear, electrical goods or special order items; roll bars and cages are
special order items. Shipping is not refundable. All returns for exchange require an RMA
number; please call 1-925-254-7223 for instructions.
For your convenience we offer 3 different ways to return a product for exchange:
Warranty:
I/O Port guarantees our own brand
name products to be free of defects due to workmanship or materials for a period
of one year. Liability is limited to repair or replacement of a defective part.
Please call 1-800-949-5712 if you have received an I/O Port Racing Supplies
branded product that is defective and is less than 1 year old.
Warranty policies for our vendors vary. Please call for specific information. Any defective product that is discovered less than 30 days from our invoice date should call 1-800-949-5712 for instructions and a RMA number. Any defective product discovered over 30 days past the invoice date will need to be referred to the manufacturer directly. If you need help finding the manufacturer's contact information, please call 1-925-254-7223.
No warranty of any kind, express or implied, is made respecting any of the products sold. Because racing is a dangerous sport, the buyer assumes all risk and liability whatsoever resulting from the use of said products.
Custom/Special Orders:
A special order item will be charged to your credit card
in advance. A $20.00 cancellation fee will be charged if the order is cancelled
after it is ordered and before the item is manufactured. After manufacture,
there is no cancellation allowed. Please make your selection carefully, special
order items are not returnable.
Prices:
Prices are subject to change without notice. Please check
with us before placing an order to confirm all prices; however, if our price
on the Website has changed, we will contact you before we ship. I/O Port
guarantees our prices to be the lowest in the nation. If you
find a lower price published for the exact same item, I/O Port will
meet or beat that price! This guarantee includes Autopower roll bars
and cages and Kirkey aluminum race seats; otherwise, the item must be
one of our regularly-stocked parts. The item must be in stock and currently
available at the published price. (Our low price guarantee does not apply to
typographical errors, or to any item that includes bonus or free offers, close-out
or clearance prices or one-of-a-kind items.)
Privacy Policy:
Our policy is to keep your personal information private.
We do not sell our mailing list and we do not give your information to anyone
else except for where needed such as drop-ship orders.
