Terms and Conditions
Business Hours:
Our office is open to serve your needs every Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific time (holidays excluded). We often work longer than the hours we publish and sometimes we might step out to run an errand during the day. Please feel free to call at any time and if you are transferred to our voice-mail system, please leave a message so that we can return your call as soon as possible.
To Order:
You may place your order by using our online shopping cart, mail or phone. Please be sure your order includes a complete description and method of payment. Also, don't forget to include your choice of size and color if applicable. In the event of a problem or question with your order, a phone number where we can reach you during normal business hours is extremely important. I/O Port requires a $10.00 minimum order.
Shipments to Freight Forwarders:
WE DO NOT SHIP TO FREIGHT FORWARDERS FOR ANY REASON OR FOR ANY ORDER! IF YOU PLACE AN ORDER TO SHIP TO A FREIGHT FORWARDER, YOUR ORDER WILL BE CANCELED AND YOUR PAYMENT REFUNDED MINUS A 10% HANDLING FEE. YES, WE CAN ALWAYS TELL WHEN THE ADDRESS IS A FREIGHT FORWARDER!
International Orders:
WE NO LONGER ALLOW INTERNATIONAL ORDERS (EXCEPTING CANADA) ON OUR WEB SITE. IF YOU WISH TO ORDER AN ITEM FROM OUR STORE, CONTACT US FIRST AND WE WILL PROVIDE A TOTAL COST INCLUDING SHIPPING. ONCE YOU HAVE AGREED TO THIS PRICE WE WILL ALLOW YOU TO PLACE THE ORDER. We prefer payment by credit card. We require a photocopy of both sides of the credit card (with readable numbers) and also of a driver's license (photo identification card) or passport. The photo identification and credit card must have the same name. The product must be shipped to the billing address of the card or another address that the credit card company will authorize. A signed letter must be emailed with the credit card authorizing the charge to be made to the credit card. You may email this information to: sales@ioportracing.com.
You may also wire transfer a deposit directly to our account. If you choose this method we will then give you instructions on wire transfer payment and a $30 processing fee will be charged.
Your order will be held pending receipt of this information.
Method of Payment:

We accept VISA, MasterCard, Discover, American Express, PayPal or certified funds in advance. Company checks are accepted upon approval of a credit application. Sorry, no CODs. There will be a $30.00 charge for returned checks. Please, no personal checks.
Shipping:


Most orders will be shipped within 24 hours of receipt via regular UPS or USPS ground service (our choice). If you are in a rush, we will gladly ship your order via UPS guaranteed 1st, 2nd, or 3rd day service. UPS oversize items ship by ground only; these items are too large to economically ship by air. The shipping charges on our Web site for air do not apply to oversize items or for shipments to Alaska and Hawaii. Please contact us for the shipping cost.
If you need your product in a hurry, please call us at 1-800-949-5712 to be sure that the item is in stock and to confirm the shipping charge. We will do our best to accommodate your needs.
International orders must inquire for shipping costs BEFORE PLACING THE ORDER. Please also see our International Ordering polices.
The list of UPS oversize items for air shipment may differ as compared to the list for UPS oversize ground shipment items. These include, but are not limited to, roll bars and cages, seats and roll bar padding.
Items too large or heavy to be shipped via UPS will be shipped by motor freight or air freight with shipping charges paid in advance. Roll bars and cages will be shipped truck freight unless stated otherwise. Shipping charges are non-refundable.
FREE SHIPPING ON INTERNET ORDERS OVER $98!
Free UPS or USPS ground shipping (our choice) on orders over $98.00 to the contiguous United States. We don't charge a handling charge on Free Shipping like some of our competitors. This offer is only for orders placed using our Internet Web site. Oversize items are not included in this offer and will be charged a oversize fee depending upon size. These include, but are not limited to, roll bars, roll cages, some fuel cells and seats. This offer does not include gift certificates, closeout items, sale items or other special offers. Gift certificates are mailed at no charge unless ordered with other items, in which case they do not qualify for free shipping. Gift certificates may be used to pay for items that qualify for free shipping unless otherwise stated on the certificate. Items that do not qualify for free shipping cannot be combined with items that do qualify to achieve the $98 minimum. Shipments to Hawaii & Alaska have different flat rate shipping charges. Shipments outside the USA will have to contact us for the shipping charge. Please check the appropriate shipping method during checkout.
If any item has been backordered, we will contact you and then hold the entire order to ship together. If you decide that you would rather have your order shipped separately, then we will charge you for the 1st shipment at regular ground shipping rates. If you refuse delivery of your order or return any part of it for credit, the UPS shipping charge will be deducted from your credit. Exchanged items will be charged shipping fees. Please see our returns policy below.
Returns:
Any normally stocked product may be returned, freight pre-paid, within 30 days of the original invoice date and is subject to a 20% restocking charge. Any returns for refund paid by PayPal WILL have at least a 5% restocking charge due to PayPal policies. All returned goods and packaging must be unused and in re-saleable condition. No returns or exchanges on underwear, electrical goods or special order items; roll bars and cages are special order items. Shipping is not refundable. Items that were shipped under our Free Shipping promotion will have the shipping costs deducted from the credit. All returns require an RMA number; please call 1-925-254-7223 for instructions.
Returns for Exchange:
Any normally stocked product may be returned for exchange, freight pre-paid, within 30 days of the original invoice date. All returned goods and packaging must be unused and in re-saleable condition. No returns or exchanges on underwear, electrical goods or special order items; roll bars and cages are special order items. Shipping is not refundable. All returns for exchange require an RMA number; please call 1-925-254-7223 for instructions. For your convenience we offer 3 different ways to return a product for exchange:
- Return then exchange: Call or email us for an RMA number. Ship the part to us freight prepaid and when we receive and inspect it, we will then ship you the exchange part. We will only charge for re-boxing or repackaging if required. We will charge or refund the difference in cost for the exchanged part and for shipping costs back to you.
- Exchange then return: We will ship your required part and charge for it plus shipping. When we receive your returned item, we will credit you back for the part, minus a 5% restocking charge and any re-boxing or repackaging charges.
- Exchange then return with Call Tag: We will ship your required part and include a return services tag from UPS so that you can put the label on the return package and hand it back to the UPS driver. We will charge for the new product plus shipping both directions and a $5.00 handling charge for the Call Tag. When we receive your returned item, we will credit you back for the part, minus a 5% restocking charge and any re-boxing or repackaging charges.